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Terms and Conditions

HINTERLAND'S TERMS OF SERVICE ARE OUTLINED AS FOLLOWS:

Payment
Hinterland accepts bank deposit, PayPal, Visa or MasterCard payments.  We do not accept personal cheques or cash unless previously arranged.  

Cancellation Policy
Minimum 24 hours notice of cancellation required. Notification for instance, in person, via email, mobile phone ‘text message’ and/or fax, or any other means will be accepted subject to confirmation in writing.

Availability
We take responsibility to keep product available at all times.  If, in the event we sell out of a product before fulfilling all orders of that item we will be in contact with you immediately.  We may offer an alternative suggestion, however it is the customers option to choose any other item, to wait for the delivery of new stock or to obtain a full refund.

Log Files
We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.

Cookies
Like most interactive web sites this Company’s website [or ISP] uses cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate partners may also use cookies.

Links to this website
You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.

Links from this website
We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

Copyright Notice
Copyright and other relevant intellectual property rights exists on all text relating to the Company’s services and the full content of this website.

The Hinterland logo is a registered trademark of Hinterland in New Zealand and other countries. The brand names and specific services of Hinterland featured on this web site are trade marked.

Communication
Amy Williams is the sole director of Hinterland Horses Limited.  Amy can be contacted via the following methods:
email:  amy@hinterland.net.nz
phone:  0064 (0) 21 942 252
Physical Address:
108 Waikerikeri Valley Road
RD 1
Alexandra   9391
New Zealand

Force Majeure
Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.

Waiver
Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties.

Notification of Changes
The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our site customers’ Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our web site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis

Refund Policy

 Hinterland guarantees all its products and services.  If you are not satisfied with your purchase we offer a full refund when the product is returned to us in new condition, along with the original packaging, provided it is returned within 30 days of purchase.

If you wold like to exchange an item for a different size we can help you with that and we suggest you get in contact via email or phone so we can help you with the sizing.  We are always happy to help, and may suggest trying some parts in different sizes as opposed to having a bridle that only fits in some places!  We have horses too, and know that they come in all shapes and sizes.

If an item has a manufacturing fault when you receive it, please return it to us within 30 days and it will be replaced. If stitching comes undone, due to normal use, please return the item to us for repair or replacement.  If you are concerned about any wear and tear to an item that you feel is outside of acceptable for its intended use, then please get in contact with us straight away at amy@hinterland.net.nz and we will fix the problem.  If any item is returned under the above conditions, and we can repair it as new we will, and if not, we will replace with a new item.

We will not repair or replace any item damaged by accident or while in use outside of 'normal' use.  If a horse stands on the reins, for example, the bridle will break.  If a horse chews a part of a bridle, don't write it off.  We are here to help and we charge a small fee to get your bridle back to as good as new.  We can replace any broken or damaged parts, but we do need to cover our cost and fees will apply.

We want to see all of our customers again and we appreciate any kind of feedback given to improve our products and services.

Privacy Policy

 Hinterland regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Hinterland users, and conforms to Internet privacy standards.
If you have questions or concerns regarding this statement, you should first contact Amy at Hinterland on
0064 21 942252

Collection of Information
In order to use the Hinterland website, we may require information from you in order to provide the best service possible.
All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.
Any information collected by Hinterland is collected via correspondence from you or your company. This may be via the telephone, email, mail, fax or directly through our website.

Use of Collection Information
Any details collected from Hinterland customers is required in order to provide you with our products and/or services, and a high level of customer service.
Correspondence is recorded in order to provide service references, and to assist in our staff development.

Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer
technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.  We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
If you have any questions about security on our Website, you can email us at amy@hinterland.net.nz

Access to Collected Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at amy@hinterland.net.nz

Orders
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal
address) and financial information (such as credit card number, expiration date).
We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Communications
Hinterland uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other
purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at amy@hinterland.net.nz
You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information
with that party.

Third Parties
Hinterland may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide
that service. These third parties are prohibited from using your personally identifiable information for any other purpose.
Hinterland does not share any information with third parties for any unknown or unrelated uses.

Legal
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Links
Links on the Hinterland site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.hinterland.net.nz

Changes to Privacy Policy
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.